Frequently Asked Questions

In order to meet all requests, we do not select holidaymakers according to their disability. Everyone is welcome, and we respond to every request with a personalised offer. What's more, we tailor the holiday (support, accommodation, transport, etc.) to the wishes and disabilities of each individual.

Our individual, group and children's holidays are designed to meet your expectations as closely as possible, with a personalised profile to complete. Finding suitable accommodation and transport, as well as accessible places to visit and restaurants, is part of our daily work.

BEHANDI is the only agency to guarantee professional, salaried and experienced assistance. Our mission is to guarantee the well-being of our holidaymakers, and escorting is a profession.

To meet everyone's needs, our guides come from a wide range of backgrounds. Your carer may be a care assistant, a nurse, a medical-psychological assistant, a specialised educator, a social worker... The important thing is to find THE right person to help you enjoy YOUR holiday.

The tasks of the carer :

  • Making contact before the holiday
  • Driving the vehicle
  • Entertainment and visits
  • Personal assistance
  • Handling medical equipment
  • Managing medical treatments


The qualities of a carer :

  • Empathy
  • Adaptability
  • Patience
  • Listening
  • Concern for well-being
  • Availability


We maintain the same high standards for all our stays at BEHANDI, HANDIVAO and HANDIKOLO.

Each carer receives all the information and best practices needed to ensure that our values and methods, based on caring and individualised care, are understood and assimilated. Care objectives are set and the responsibility of the carer is contractually committed.

Our tailor-made holidays allow you to create an experience that fully corresponds to your wishes and your disability:

  • You can choose the dates, destination, activities, theme, etc.
  • A price is quoted after studying your request for a tailor-made holiday, so that all parameters are taken into account : period, air fares, accommodation, etc.
  • Each request is carefully studied to establish the fairest price.
  • Our quotes are free and without obligation
  • To obtain a quote, contact our team or go to the ‘How to book a tailor-made holiday’ section of this FAQ.

Your adapted holidays are organised with the greatest care:

  • Accessibility is central to the design of our trips
  • All our offers are all-inclusive
  • Accommodation is adapted and comfortable
  • Medical equipment is transported directly to your destination
  • You choose your activities and visits
  • You always choose your destination and dates of stay
  • Dedicated support is personalised and professional
  • Our teams are available 24 hours a day, 7 days a week

For tailor-made holidays for individuals and groups:

Transport is provided by our guides. The pick-up point is at your home or place of residence.

The mode of transport is chosen according to your destination and your needs (train, plane, adapted vehicle).

For pre-programmed group holidays for adults and children:

When you register for a pre-programmed holiday, your pick-up point is confirmed. We will always recommend trips with meeting points close to your home. The only exception is for people with ‘high dependency needs’, who benefit from a home pick-up service.

If you have opted for a tailor-made holiday, our guides will collect the whole group directly from the home!

We work with TPMR vehicles, 9-seater minibuses or comfortable 5-seater vehicles, depending on the size and needs of the group. For group trips abroad, a transfer by train or plane can also be arranged.

Optimum journeys:

  • Individualised care, with exchanges between the accompanying team and the host family
  • Appointments made in advance to avoid waiting times
  • Great comfort for holidaymakers and carers alike
  • Reduced journey times
  • Linear routes with no tedious detours

We specialise in accompanying dependent people. To find out how our registered trips are adapted, consult this leaflet :

  • Good autonomy:

The person is independent with no motor problems and is a good walker. They are able to climb stairs without assistance. She has a mild intellectual disability, with no behavioural problems and no speech difficulties. She is completely independent in the shower and toilet.

This holiday is not suitable for wheelchair users. Light accompaniment. 2 carers for 7 holidaymakers.

  • Sustained independence:

The person needs verbal stimulation with partial to total assistance in the shower. Fatigable on long journeys, she may need a manual wheelchair for long walks and help to climb steps. Good to average verbal communication with moderate to poor comprehension.

This holiday is suitable for wheelchair users only for long outings. Close accompaniment. 3 escorts for 6 holidaymakers.

  • Slight dependency - PRM

The person has a motor disability (wheelchair) with no problems or a simple intellectual disability. They are able to transfer themselves. They are able to understand and express themselves easily. However, they need partial or total assistance with showering and toileting.

This stay is suitable for wheelchair users. Light PRM accompaniment. 3 escorts for 3 holidaymakers.

  • High dependency - PRM

The person has multiple disabilities (wheelchair and mental handicap) requiring medical equipment. She needs total assistance with showering, washing, eating and dressing. Her communication and comprehension skills are poor or non-existent.

This stay is suitable for wheelchair users. Increased PRM support. 3 escorts for 3 holidaymakers.

This section applies to all our holidays, whatever the needs of the holidaymaker(s).

On the basis of your completed personalised profile, we organise the transport of the necessary medical equipment, make appointments with the nurses and choose the accommodation and vehicles best suited to your needs.

Medical treatments MUST be packaged in secure pillboxes with name and photo. They must be prepared by you and accompanied by a prescription sent to our team beforehand. For satellite treatments, please provide a sealed pouch with the holidaymaker's first and last name.

For the following needs: nursing care, ordering a medical bed, anti-bedsore air mattress, pierced shower chair, patient lift or other equipment, please send us by email or post at least 1 month before the holiday:

  • A prescription stating the exact dates of the stay and the care or equipment required
  • A copy of the CPAM certificate
  • A copy of your valid health insurance card
  • The medical equipment will then be sent directly to the place of stay before your arrival.

Requesting a quote for a tailor-made stay is very easy.

BEHANDI individual holidays:

Contact our team or go to the ‘Documentation’ page to download the BEHANDI request form.
Return the completed form to contact@behandi.com or by post to 4 rue de la Libération, Ouzouer le Marché 41160 BEAUCE LA ROMAINE - FRANCE.
Our team will get back to you to finalise your holiday plans and provide you with a no-obligation quote.

Group stays (adults) HANDIVAO :

Based on a minimum group of 3 people

  • Contact our team of travel consultants on 02 54 89 10 08 or by email at contact@handivao.com to describe your requirements (dates, destination, theme, activities, group needs, etc).
  • Our team will study your request according to your budget and send you a free, no-obligation quote.
  • The booking is considered confirmed on receipt of the signed quote and the deposit.

Adapted holiday camps (children aged 6 to 17) HANDIKOLO :

Based on a minimum group of 3 people

  • Contact our team of travel advisers on 02 54 89 10 08 or by email at contact@handikolo.com to describe your requirements (dates, destination, theme, activities, group needs, etc).
  • Our team will study your request according to your budget and send you a free, no-obligation quote.
  • The booking is considered confirmed on receipt of the signed quotation and the deposit.

Registering for a pre-programmed adapted trip couldn't be easier.

For adults with HANDIVAO :

  • Download the HANDIVAO registration pack on the ‘Documentation’ page or send a request by e-mail to contact@handivao.com
  • Or ask our travel advisers for advice on 02 54 89 10 08
  • Complete and return the application form to contact@handivao.com or by post to the following address HANDIVAO 34 rue de la Bretonnerie - 45000 ORLÉANS - FRANCE


For children with HANDIKOLO :

  • Download the HANDIKOLO registration pack from the ‘Documentation’ page or request it by email from contact@handikolo.com
  • Or ask our travel advisers for advice on 02 54 89 10 08
  • Complete and return the application form to contact@handikolo.com or by post to the following address HANDIVAO 34 rue de la Bretonnerie - 45000 ORLÉANS - FRANCE

HandiKOLO holiday camps are designed for groups of children aged 6-12 or 13-17, with a high degree of independence:

The person needs verbal stimulation with partial or total assistance in the shower. Fatigable on long journeys, they may need a manual wheelchair for long walks and help to climb steps. Good to average verbal communication with moderate to poor comprehension.

This holiday is suitable for wheelchair users only for long outings. Close accompaniment. 3 guides for 6 holidaymakers.

Depending on your country of residence, funding may be available. Find out more from the government departments in your country or from associations.